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Telecommute Staff Site Reliability Engineer

Posted about 2 years ago

Staff Site Reliability Engineer

Job LocationsUS-FL-Orlando | US-Remote - US | US-IL-Schaumburg

Job ID 2019-3473

Category IT Hiring Manager Jeremy Boswell


The Staff Site Reliability Engineer is responsible to provide support for revenue generation production systems. The engineer assists with monitoring, maintenance and problem resolution of TravelClick production applications. The candidate must be able to provide prompt technology operations support in a high energy, fast paced environment.

The successful candidate will be bright, motivated, detailed orientated and willing to go the extra mile to ensure exceptional results for our customers. This is a great opportunity in technology operations at a growing company with opportunities for advancement for the right candidate.


Provide support related to production systems availability incidents and problems

Provide support related to production systems latency incidents and problems

Provide support related to production systems performance incidents and problems

Provide support related to production operations efficiency issues

Support monitoring tools currently in production

Provide emergency response to production systems incidents

Maintain production ticketing system

Maintain the knowledgebase solution platform

Create, Delete and maintain production automation solutions using tools

Automate of day to day tasks

Resolve/remove false-positives alerts

Configure and update alert dashboards

Maintain tasks using task scheduler

Become SME of production applications and operations tools

Participate during application releases implementation

Analyze and interpret application logs to determine problem areas

Enhance current application and device monitoring systems

Help to evaluate application performance statistics including application and system response times


Basic Qualifications

High School Diploma/GED required

Computer Science or a related field certification required

Working knowledge of the Linux and Windows operating systems

Ability to technically troubleshoot web server technologies such as Apache, IIS or NginX by connecting to those servers and analyzing technical problems within the application, server and operating systems logs to identify the root cause and resolving the issue creating an impact to system's availability in production

Experience technically supporting middleware such as Tomcat, Jboss or other application server by evaluating the middleware state while analyzing the logs and identifying a solution to be executed

Experience supporting monitoring, alerting, or pipeline analysis tool such as AppDynamics, Splunk or Nagios while optimizing the current configuration of those monitoring tools and technically maintaining their availability

Ability to technically troubleshoot networks using Cisco switches, routers, firewalls and F5 load balancers technologies by connecting and identify potential root cause while analyzing the network traffic and the performance/state of those network devices

Ability to write basic Linux shell script incorporating Grep, SED or AWK

Ability to troubleshoot Java application servers while using the appropriate commands and JVM arguments

Additional Characteristics

Bachelor's or Master Degree in Computer Science preferred

Fluency in Python, Ruby or other common scripting language

Experience in problem solving and troubleshooting network latency and connectivity issues

Experience developing operational automation in a distributed environment

Ability to perform database queries across database platforms

Knowledge of automated and centralized job scheduling

Experience in a mixed on-premises and cloud environment

Experience with a CDN such as Akamai, Cloudflare or other

Experience with VMware

Experience with Docker and Kubernetes or other containerized solution

Strong collaboration skills and team player

Good written and verbal communication ability

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