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Requisition Number: 75411
ServiceNow Solution Architect - REMOTE
Insight's ServiceNow solution architect for the North America Connected Workforce (NA CWF) organization serves as the ServiceNow product owner for NA CWF. Duties include working with various NA CWF teams and clients to understand business needs and translate them into user stories for ServiceNow. The solution architect also collaborates with ServiceNow product owners from other Insight organizations to align on processes, technical approaches and priorities. The solution architect drives continuous improvement and the enthusiastic adoption of ServiceNow by our teammates and clients.
Set a vision and strategy for how NA CWF will most effectively leverage ServiceNow in service to our clients and teammates
Proactively identify and implement process improvements
Stay abreast of new ServiceNow functionality to drive future user stories
Identify requirements for integrations with ServiceNow and other NA CWF and/or client tools to increase automation or enhance user experience
Document user stories, validate designs, create test scripts and organize testing efforts for internal system enhancements and client system integrations
Serve as the NA CWF ServiceNow subject matter expert in client-facing presales discussions
Collaborate with NA CWF offering development teams regarding client-facing and internal sales deliverables related to ServiceNow
Provide leadership and expertise for NA CWF ServiceNow business and technical training
Create positive relationship with clients, business and IT teams globally
Advanced knowledge of ServiceNow, especially ITSM, CMDB, Service Portal, and Knowledge Management
Basic to advanced knowledge of ITIL
Excellent communication and presentation skills
Strong leadership and collaboration skills
Self-driven and have the ability to work autonomously
Able to translate technical requirements to non-technical individuals and team
Outstanding project/time management skills and attention to detail
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at insight.com
Founded in 1988 in Tempe, Arizona
7,400 teammates in 19 countries providing Intelligent Technology Solutions for organizations across the globe
$7.1 billion in revenue in 2018
Ranked #417 on the 2018 Fortune 500, #12 on the 2018 CRN Solution Provider 500
2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year
Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology and #5 on the Phoenix Business Journal 2018 list of Best Places to Work (Extra Large Business)
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leadstomorrow's success. Learn about careers at Insight:jobs.insight.com
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes:Eden Prairie||Minnesota (US-MN)||United States (US)||None|| None||US - Atlanta, GA; US - Eden Prairie, MN; US - Tempe, AZ||
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