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Telecommute ServiceNow Solution Architect

Posted about 2 years ago

Requisition Number: 75411

ServiceNow Solution Architect - REMOTE

Insight's ServiceNow solution architect for the North America Connected Workforce (NA CWF) organization serves as the ServiceNow product owner for NA CWF. Duties include working with various NA CWF teams and clients to understand business needs and translate them into user stories for ServiceNow. The solution architect also collaborates with ServiceNow product owners from other Insight organizations to align on processes, technical approaches and priorities. The solution architect drives continuous improvement and the enthusiastic adoption of ServiceNow by our teammates and clients.

Other duties

Set a vision and strategy for how NA CWF will most effectively leverage ServiceNow in service to our clients and teammates

Proactively identify and implement process improvements

Stay abreast of new ServiceNow functionality to drive future user stories

Identify requirements for integrations with ServiceNow and other NA CWF and/or client tools to increase automation or enhance user experience

Document user stories, validate designs, create test scripts and organize testing efforts for internal system enhancements and client system integrations

Serve as the NA CWF ServiceNow subject matter expert in client-facing presales discussions

Collaborate with NA CWF offering development teams regarding client-facing and internal sales deliverables related to ServiceNow

Provide leadership and expertise for NA CWF ServiceNow business and technical training

Create positive relationship with clients, business and IT teams globally


Advanced knowledge of ServiceNow, especially ITSM, CMDB, Service Portal, and Knowledge Management

Basic to advanced knowledge of ITIL

Excellent communication and presentation skills

Strong leadership and collaboration skills

Self-driven and have the ability to work autonomously

Able to translate technical requirements to non-technical individuals and team

Outstanding project/time management skills and attention to detail

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at

Founded in 1988 in Tempe, Arizona

7,400 teammates in 19 countries providing Intelligent Technology Solutions for organizations across the globe

$7.1 billion in revenue in 2018

Ranked #417 on the 2018 Fortune 500, #12 on the 2018 CRN Solution Provider 500

2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year

Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology and #5 on the Phoenix Business Journal 2018 list of Best Places to Work (Extra Large Business)

Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leadstomorrow's success. Learn about careers at

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Eden Prairie||Minnesota (US-MN)||United States (US)||None|| None||US - Atlanta, GA; US - Eden Prairie, MN; US - Tempe, AZ||

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