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Spreedly: Technical Support Engineer

Posted almost 2 years ago

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Headquarters: Durham, NC

URL: http://www.spreedly.com

Currently, we are not hiring remote employees from NY, WA, CA or outside the continental US.

Spreedly is seeking an experienced Support Engineer to join our team, learn all about Spreedly, and begin contributing quickly. We’re a payments API that’s used by developers around the world, so you’ll become a product expert as you support our users.  

Our thorough API documentation, ease of implementation, and timely responses are just a few reasons our customers love Spreedly. We are a lean, quickly evolving team that isn’t afraid to reflect on process, approach, and tools to make sure we’re providing the smoothest experience for users in the most efficient way as we scale our team. We will look to you for meaningful feedback on product, user experience, internal processes, and beyond. 

We are looking for a strong communicator who demonstrates the ability to prioritize, present solutions, and take initiative. You listen with curiosity and a desire to learn, are patient, and can see the big picture. 

A typical day might include running API calls to troubleshoot a customer issue, combing code to verify product behavior, updating documentation to provide clarity on said behavior, and running scripts to unblock customers. Outside of the queue, you’ll have opportunities to own projects that help our team scale and develop new skills.

What You'll Do

We're Looking For Someone With

Nice To Haves

What We Offer
Due to the sensitive nature of what Spreedly does - handling payment data - candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later - we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

This position reports directly to the Engineering Manager, Support. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.

To apply: https://jobs.lever.co/spreedly/b7e52efe-7fc2-4e8a-b88a-cf9fbc7542a9?lever-source=WeWorkRemotely

Apply Now! 🤞

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