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Remote IT Infrastructure Adnim Senior Analyst

Posted about 2 years ago

Requisition #61888

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas Life Insurance, Annuities, Retirement Plan Services and Group Protection focus on supporting, preserving and enhancing over 17 million customer's lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees' futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

The Role

Looking for a rockstar that will be driving, designing, enhancing and integrating Lincoln Financial Group's Infrastructure with the Cisco Unified Communication platform across the entire enterprise. He/She will provide technical leadership, subject matter expertise and direction on complex projects/initiatives for their assigned area(s) of responsibility.


Lead research, certification, proposal, design, architecture and implementation of the enterprise voice, voice over IP (VoIP), session initiation protocol (SIP) and unified communications solutions and services including; Cisco, Genesys and Microsoft platforms.

Lead research, design, architecture and implementation of centralized enterprise session initiation protocol (SIP) service and solution including migration and support of all enterprise voice services including local number portability (LNP), long distance and toll free services.

Define and execute strategies for all current and future enterprise voice and unified communications services that includes; driving vendor partnerships, improving and supporting our overall enterprise voice, unified communications and contact center solutions and services.

Deliver advanced knowledge to configure, install, manage, integrate, maintain and upgrade enterprise voice, voice over IP and unified communication systems hardware, software and services including; Cisco, Genesys and Microsoft.

Deliver advanced technical support, consultation and collaboration with the enterprise network, security and contact center teams including integration and dependencies with contact center platforms including; Microsoft Exchange (Unified Messaging, Presence and Instant Messaging), Genesys, Verint and PinDrop.

Responsible for troubleshooting enterprise voice, unified communications and contact center infrastructure, services, voice and VoIP network connectivity, call routing and performance issues to resolution, completely and accurately documenting all work activity in the organizations problem tracking system.

Provides technical consultancy, guidance and assistance to organization's information systems and peripheral equipment, such as servers, desktops, printers and storage devices

Serves as a subject matter expert to administer and maintain security of operating systems


4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) in Information Technology (Minimum Required)


5 - 7 Years of experience in Enterprise Voice, VoIP and Unified Communications solutions, services and infrastructure that directly aligns with the specific responsibilities for this position (Required) including the following technologies;

Cisco Call Manager (CUCM), Cisco Unity and Cisco voice gateway solutions and infrastructure

Voice over IP (VoIP) and Session Initiation Protocol (SIP)

Acme Packet/Oracle Session Border Controller (SBC) solutions and infrastructure

Large Enterprise Hosted VoIP and SIP Services


Cisco Certified Internetworking Expert (CCIE) - Collaboration (Preferred)

Cisco Certified Network Professional (CCNP) - Collaboration (Preferred)

Travel Information

Travel Type: Regional Domestic

Travel Amount: Up to 25%

This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

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