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Delivery Readiness Project Manager
Location: San Jose, California, US
Additional Location(s): Anywhere in the US
Area of Interest: Customer Experience
Job Type: Professional
Technology Interest: *None
Job Id: 1280936
What You'll Do
You will be responsible for the end-to-end management of key initiatives for the Chief Customer Experience Officer and their office. In this role, you will conceptualize strategic insertion points for the CXO, activate a plan in which to achieve the desired outcomes, and drive engagement across the senior CX leadership team. You will connect all partners, track approval management and associated tasks, and assemble required metrics. You will balance key deliverables to the rhythm of the business activities including weekly staff, monthly operations updates, and quarterly leadership meetings.
In this role, you will support the messaging development, thought leadership, and overall platform for the CXO across internal and external events. You will be responsible for driving coherence with other CX leaders, and their support functions, related to event strategy and messaging.
The office of the CXO drives consensus and mutually beneficial results by possessing dynamic leadership and teamwork capabilities, and running a broad range of strategic, change management, operational, and communication initiatives. This function plays a key role in helping the CX organization achieve its strategic goals.
Who You'll Work With
As part of the Offer Delivery Readiness team, you'll partner with the CXDM, the CSPI team and CX operations. This team works closely with the CX business, CX development and leaders with vision across all of CX, as well as with peers and members of Cisco's Executive Leadership Team, including direct support for Sales and partners organizations.
Who You Are
You are a high-energy self-starter, independent, leader who takes initiative with a program management mind set. You are results-driven with a pragmatic mind set.
You can balance stress and use social know-how to get things done.
You know how to handle crisis, and how to prioritize.
You are very comfortable communicating and presenting to senior leaders across multiple Cisco functions.
You are an influencer, this role is working across multiple disciplines, be able to communicate clearly and to the point, be aggressive and interactive, and have excellent interpersonal skills.
You are extremely organized and are comfortable in a rapidly changing fast paced environment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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