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Remote Cloud Services Coordinator

Posted about 2 years ago



ImageSoft is looking to fill a Cloud Services Coordinator position, this person will be responsible for supporting the operations and integrity of all cloud services including the coordination of activities related to monitoring, issue resolution, service requests, and maintenance.


Monitor cloud based systems, including OnBase and related services, TrueFiling, StatusCake, Postmark, Azure, Zabbix, etc.

Resolve alert conditions, including but not limited to reprocessing stuck OnBase workflow items, OnBase DIP jobs, restarting services, etc., and escalating to Tier 2, Tier 3, and 3rd party support as needed.

Document all reported issues and their resolution in accordance with established standards.

Coordinate issue escalation from first level customer support team and route issues to Tier 2, Tier 3 as needed.

Perform system smoke tests before and after patching and upgrades.

Assist in researching, evaluating, and configuring cloud services monitoring and testing tools.

Coordinate with and direct third-party vendors as appropriate.

Track service requests and maintain reporting for service requests.

Execute pre-configured scripts related to administration and maintenance of cloud systems.

Work with Cloud Services and Product Development teams to document administrative functions.

Work with Cloud Services and Product Development team to identify areas requiring improvement especially in regard to monitoring and automation.

Field questions and requests from various departments regarding cloud services.


Strong initiative and ability to plan and prioritize work efficiently, multi-task, time management and work well under pressure with minimal direction.

Strong communication skills.

Strong attention to detail.

Ability to provide creative solutions to cloud services' needs.

Ability to troubleshoot technical problems.

Ability to prioritize and meet deadlines for multiple projects and duties assigned.


Bachelor of Science in Information Technology / Computer Science from a 4-year college or university or equivalent work experience.

Minimum of 2-3 years' relevant experience.

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