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We are looking for an On-Premise Implementation Engineer responsible for the technical success of our customers and enhancing the GitPrime experience. You will work directly with our customers’ tech leadership to help realize the full potential of GitPrime both in pre-sales and post-sales. You will work with our Senior Implementation Consultants to deliver on the integration and reporting/analytics service pillars of our Professional Services offerings.
Who you are:
You demonstrate a passion for Pluralsight’s aim and culture; a hands-on worker with integrity and a desire to work in a dynamic environment.
You are capable of scheduled and unscheduled travel to potential domestic and international customers with a current passport/visa without restrictions to various states or countries.
You are a customer-focused service engineer with experience working on a distributed team.
You are a skilled communicator, especially when helping customers through technically challenging processes.
You possess strong analytical, critical reasoning, and creative problem-solving skills, as well as experience developing and implementing strategic and tactical solutions.
You are energized by seeing your customers succeed and will go the extra mile to make it happen.
You are a self-starter who can effectively manage your time, prioritize, produce with autonomy, and provide visibility to key initiatives.
You have a collaborative and flexible style, with a bias towards action.
You also have a background in Linux system administration.
You also have a background in installing and maintaining enterprise-level software.
What you’ll own:
All business and priority escalations for all requests living in the integration & reporting/analytics services pillar.
Being the voice of the customer in aggregating feedback to deliver to Product Management teams for future roadmap enhancements.
Driving continuous improvement into our processes and products.
Guiding both new and existing customers through high-level questions with technical expertise.
Work closely and collaborate with other technical leaders across the organization.
Become an expert resource and cultivate a high level of expertise on the Pluralsight libraries, related topics, and associated products.
Experience you’ll need:
Extensive experience with Replicated is required.
Experience as a Managed Service Engineer, preferably at a managed cloud computing firm.
2+ years using analytics services and tools including BI systems (Tableau, Domo, Qlick) and technology stacks (SQL, Bash, Python).
Strong experience utilizing and presenting data to both technical and non-technical audiences, especially in the customer-facing arena.
2+ years in a SaaS Professional Services or sales environment working directly with service offerings.
Experience working with SQL database, with Docker, and also have Linux system administration skills.
Experience and skills around system administration and installing and maintaining enterprise-level software products like JIRA, GitLab, and others.
Be Yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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