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MailerLite: Customer Support

Posted almost 2 years ago

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Headquarters: Remote

URL: https://www.mailerlite.com


Job description


MailerLite is one of the fastest-growing email marketing services. We help more than 700,000 businesses around the world keep in touch with their customers.


As we move towards even bigger and better things, we need more people on our team that are passionate and great at what they do. We’re looking for you!


Why MailerLite?


Wondering why we think you’ll love working for MailerLite? Here are 6 reasons!



You won’t be bored. Our customers are sending more than 20 million emails per day. Scaling the platform while building new amazing features is a challenge that definitely won't keep you bored.



You will be challenged with interesting tasks. Communication with customers is done via email and chat. Our primary value and goal are to deliver WOW experiences through customer support (check all our company values here).

Take ownership. We don’t micromanage at MailerLite and try not to interrupt your work with random tasks. We do expect you to take full responsibility and ownership for the stuff you build.

You’ll have experts at hand. Our developer team has lots of experience in web development and email. Whenever you’re stuck, your teammates are eager to help you grow. And they’d love for you to share your knowledge too!

You can pick where you want to work, every day. At MailerLite, we embrace the remote culture. Half of the team works from the office in Vilnius, the others are spread around the world. Every day you get to choose what environment makes you most productive.

You can count on stability. We're not a startup that's burning investor money. MailerLite has been around for more than 10 years and is a profitable company that continues to grow. You can count on us to offer you a stable workplace!






Requirements


We're looking for smart, customer service-focused people to help our customers with daily issues by answering questions about features, integrations, creating newsletters and managing subscribers. Moreover, you will review customer accounts to make sure they comply with our anti-spam policy.




What we offer

Interested?


Don't send us a CV. We like to do things differently.


Instead, here is how we would like you to apply:


  1. Signup for a free MailerLite account.

  2. Go to "Campaigns", create a newsletter and send us the URL to jobs@mailerlite.com Each newsletter has a public URL that can be shared with others.

Things we want to see in the newsletter:
Best of luck!


To apply: https://www.mailerlite.com/jobs/customer-support

Apply Now! 🤞

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