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Kinsta: WordPress Support Engineer - Americas

Posted almost 2 years ago

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Headquarters: West Hollywood, CA

URL: https://kinsta.com/

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antartica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply or drop us a line, we’d love to talk to you!


Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication skills who can provide enterprise level technical support to our customers via our support system.


Our support team works with our customers using chat and email (we use Intercom.io exclusively for these purposes). As a Kinsta Support Engineer you will:

This role's shift need is Monday-Friday 3pm-11pm UTC.


Our support team uses UTC for scheduling. For comparison, this specific position’s hours in USA Eastern Time is:


Monday-Friday 10am-6pm EST (11am-7pm EDT)



Requirements

The ideal Kinsta Support Engineer is technically-knowledgeable, upbeat, professional, curious, and self-motivated.


Excellent support is one of the cornerstones of our business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're pretty careful about adding new Support Engineers to our team.


We hire Support Engineers with a variety of different areas of expertise - some of us are WordPress developers, others are Linux server gurus, while others are technically-knowledgeable internet generalists who have mastered the art of customer service.



All of our Engineers must meet the following core requirements:
Our Support Engineers deal with a lot more than just WordPress! While you don't need to be a full-stack developer to fill this role, you will be providing hosting support to full-stack developers, so you do need to be familiar with the full-stack, from Linux web servers to browser dev tools.



Bonus points:


Benefits

This is a fully-remote role. The Support Engineer can work from anywhere with reliable broadband internet access.


This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate.


We always use the latest version of everything: PHP 7.3, NGINX, Ubuntu 18.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!


If you want to learn more about Kinsta and what it's like to work for our team, head to our website, Kinsta.com, and look for the About Us link in the footer.


To apply: https://apply.workable.com/kinsta/j/A519566C39/apply/

Apply Now! 🤞

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